Help and FAQ

Welcome to the Help section of DecisionHealth's Home Health Line online! We've put together a list of Frequently Asked Questions (FAQs) designed to help you navigate this site. If you are unable to find the answers you need, please send a note using the "contact the editors" link in the footer of this website.

Q: Why can I access some sections of this site and not others?

A: Access to Home Health Line online is divided into two sections – one for non-subscribers and one for subscribers. Only subscribers are able to access all the features of this site including full online editions of the Home Health Line newsletter and key features such as the benchmarks, marketing strategies and productivity tips. Non-subscribers can view the first paragraph of an article but not the full article.

Q: Where do I find the latest issue of Home Health Line?

A: Subscribers can access the latest issue of the newsletter by hovering over the "News & Analysis" menu at the top of the home page and then clicking "Current Issue."

Q: How do I access older Home Health Line articles?

A: Hover on the "News & Analysis" tab along the top menu bar and then choose "Issue Archive" from the items in the drop-down menu. You also may search all Home Health Line articles by typing a word or phrase into the "Advanced Search" field in the upper, right-hand corner of the home page.

Q: What are Bookmarks? How do I save or Bookmark something on the website?

A: Bookmarks are articles, new stories, tools or content of any kind on Home Health Line online that you choose to mark for future reference. On the lower, right-hand corner of articles you will see a gray, star-shaped outline. Clicking this shape turns it to gold and indicates that you have stored this piece of content as one of your Bookmarks. You can view the Bookmarks you have stored at any time by clicking the gold text link that reads "My Bookmarks" on your user account box on the right-hand side of the home page. If you wish to remove a Bookmark, simply go to your Bookmarks on the user account box and click on the yellow star next to the content you wish to remove.

Q: How do I access the Home Health Line forum?

A: Click on the "community" tab on the home page and then click on "HHL forum." You also can access it in the footer by clicking on "Participate in the HHL forum." Note that the forum will launch in a pop-up window. If your browser is set up to block pop-ups, you must first disable the blocker. You will need to register via the listserv site in order to post threads and replies.

Q: How can I get results to a previous Home Health Line poll?

A: Just click on the results link at the bottom of the poll to view previous results.

Q: How do I use the Job Board?

A: The Home Health Line job board offers job seekers a place to search for open jobs and employers a place to search for qualified candidates. Employers can post open positions on the job board or search for the resumes of qualified caregivers and other home care professionals looking for work. Access featured jobs in the bottom left-hand corner of the home page or by hovering over the "Community" menu at the top of the page and clicking on "Jobs."

Q: Where can I find a list of other helpful resources?

A: Click on the "Resources" tab on the home page, and you'll be given the choice to select from a menu of free tools, poll results, frequently asked questions, helpful links, regulations and guidelines, and Medicare transmittals.

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