Registered nurse case manager caseloads under 25 have the highest Quality of Care and Patient Satisfaction Star Ratings, according to a new study.  
 
That’s one of the findings of the National Healthcare at Home Best Practices and Future Insights Study. LeadingAge and consulting firm BerryDunn released the results June 9, 2022, noting the study included data from more than 1,000 agency sites.
 
According to the study results, agencies with case manager caseloads of 25 or less had an average Quality of Care Star Rating of four. This dropped to three-and-a-half stars for agencies with caseloads of 26 to 30 and two stars with for agencies with caseloads of more than 30.
 
The report also found hospices that admit their patients within four hours of receiving the referral have significantly higher family satisfaction scores than those who take longer.  
 
“The data from this survey are truly groundbreaking—both in its depth, and in its reach, by providing insights from across the growing and diverse home health, home care and hospice sector. The result is a comprehensive, operational view of an evolving field, which comes at a critical time as care and services are in high demand,” said steering committee member Dr. Robyn Stone, senior vice president, research, LeadingAge, and co-director, LeadingAge LTSSCenter @UMass, Boston.
 
Read the LeadingAge news release at https://bit.ly/3mLBweF.