Approximately 80% of surveyed Medicare beneficiaries believe it’s important that CMS makes it easier for providers to securely share patient information through digital health tools like apps and websites, according to the results of a KFF poll released on Oct. 24, 2025.  
 
Of over 1,300 respondents surveyed, three in four adults reported using a health care app or website in the past year. When limited to Medicare beneficiaries, this proportion increased to eight in 10, many of whom noted that access to such technology made it easier to manage care. And 61% of Medicare beneficiaries said that CMS should increase patient access to apps that help them connect with providers and manage chronic conditions.   
 
While survey respondents believe these changes are important, most did not list them as a top CMS priority. And one in 10 adults with Medicare stressed that digital health tools make managing their care more difficult.   
 
Despite the increased popularity of digital health tools, a majority of participants still expressed concerns about the privacy and security of their health information. The number of respondents who reported being worried about privacy varied based on what type of organization manages the health app or website — the government (78%), private technology companies (75%), health insurance companies (64%) and hospitals or other providers (52%).