Quality Outcomes
With the coronavirus now considered a pandemic, manufacturers of select types of personal protective equipment (PPE) are reporting increased volume of orders and challenges in meeting order demands, according to the Centers for Disease Control and Prevention (CDC).
CMS has announced all health care providers should ensure they’re implementing infection control procedures.
Agencies should determine their risk factors in an effort to help combat patient rehospitalization percentages.
CMS is working to incorporate new improvements to Home Health Compare and other Compare tools to help patients find health care providers in various settings around the care continuum.
Many home health agencies are looking to diversify services and payor sources in 2020, with some focusing on the growing opportunity of Medicare Advantage and others expecting an uptick in private health insurance.
No one likes the thought of extra documentation beyond what the CMS requires, but adding in-house documentation requirements at strategic points during an episode of care could expedite processes overall, making it easier for home care providers to meet shortened timeframes under Medicare’s new payment model.
 Agencies will need to pay more attention than ever to visit utilization and case management because of changes to how low-utilization payment adjustments (LUPAs) will be calculated under the Patient-Driven Groupings Model (PDGM).
Coders are no longer required to have physician documentation stating that chronic kidney disease is unrelated to hypertension when the physician states another cause, according to Q3 Coding Clinic Guidance.
Reevaluate the role of intake and consider adopting stricter intake policies to get the referral right from the outset.
It started with a gold star program and a traveling gnome. For one home health agency, these seemingly disconnected ideas became the ingredients to achieving top-notch customer care and improved patient satisfaction scores.


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