Make sure you’re phone system hasn’t flagged CERT calls as spam. Palmetto GBA recently sent an alert to home health providers, noting some may have mistakenly tagged the CERT Review Contractor phone number as SPAM or have otherwise blocked it.
“This has led to communication challenges that may impact the dissemination of important information from the CERT RC concerning your documentation request or submission,” Palmetto states.
Note:
- 888-779-7477 is a legitimate phone number used by the CERT RC for official communication
- Blocking or marking this number as spam may prevent the timely resolution of documentation requests and other important matters related to CERT reviews
- Providers should ensure this number is whitelisted or otherwise marked as safe in their phone systems
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