Medicare administrative contractor Palmetto GBA has implemented a fix for an issue that caused incorrect denials for claims following additional documentation requests (ADRs).

Agencies billing to Palmetto had seen denials for failing to respond to ADRs within the 30-day deadline, even when supporting documentation showed that the responses were timely.

Palmetto has acknowledged that many of the denials were erroneous. A fix is now in place and Palmetto will address each incorrect denial, a Palmetto spokesman tells HHL. The intermediary didn't respond a question about how many agencies or claims were affected by the erroneous denials.

Agencies who received the denials don’t need to take any action to get them corrected, a Palmetto spokesman tells HHL.