Private Duty
There are different funding sources available for seniors who are having trouble covering all of their living expenses, including money to afford their home care.
Agencies looking to improve operations and focus on growing referrals should look to their Net Promoter Score to identify areas of improvement.
The proposed Federal Trade Commission (FTC) rule that would ban non-competes, threatens to strip agencies of the direct-hire provision that protects against clients getting hired away from the agency by a caregiver.
Digital marketing through Facebook or similar avenues allows agencies to pull data from key metrics and use it to target messages to that audience.
Clients don’t typically see schedulers face to face, but they are the individuals driving the business in a lot of ways, so it’s important to curb turnover and promote an environment that allows schedulers to grow the agency.
A conversation about word-of-mouth referrals, client retention and how agency owners can set the foundation for trusting relationships with clients and caregivers.
When an agency is trying to determine adding concierge services, look at adding services people most commonly ask you about
Keep it simple when building relationships with community referral sources.
The cost of providing in-home care services has increased, according to the 2020 Genworth Cost of Care Study, and the pandemic has played a role.
Getting involved with the village movement may be an untapped opportunity for private duty agencies.


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