It’s vital to bring complaints to a resolution, and here’s what that entails

Effective Jul 24, 2017
Published Jul 24, 2017
Last Reviewed Jul 28, 2017
The revised Home Health Conditions of Participation (CoPs) require agencies to resolve complaints. A resolution means you’ve acknowledged and investigated the complaint, come to a decision about what to do, and acted upon that decision, says attorney Robert Markette of Indianapolis-based Hall, Render, Killian, Heath & Lyman.
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