Stress listening to patient concerns to move needle on stubborn surveys

Effective Oct 3, 2024
Published Oct 3, 2024
Last Reviewed Oct 3, 2024
Incorporate active listening, non-verbal communication or cultural competence into your in-service training programs to improve HHCAHPS survey scores that can sometimes feel stuck in cement. Training that focuses on listening is a great tool to show your agency is serious about patient satisfaction.
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