Private Duty
Removal of the companionship services exemption for personal care workers created an added challenge to home care agencies providing live-in care. In response, more agencies eliminated the service entirely as of February 2018 when compared to November 2015.
New guidance for implementing electronic visit verification (EVV) as required under the 21st Century Cures Act may open the door for agencies to seek financial support for the cost of implementing such a system.
Seek out ways to encourage and promote your agency’s top caregivers. Doing so will help with your agency’s retention rate — an ongoing struggle that’s worse now than ever before for the private duty industry.
Home care agencies that offer caregivers the most money have turnover rates far lower than the national average, while agencies that pay the least have significant turnover rates.
For the first time, the U.S. Department of Labor is offering a program to allow home care agencies and other companies to self-disclose Fair Labor Standards Act (FLSA) violations in exchange for Labor waiving civil monetary penalties and liquidated damages.
Create an employee rewards program that uses your scheduling software to track points for behaviors including clocking in on time, taking over shifts as needed, calling office staff’s attention to client issues and unsolicited compliments from clients.
Before determining whether it makes sense for your private duty agency to contract with Medicare Advantage (MA) plans, examine your population and local plan options.
New projections show the occupations of home health aide and personal care aide will grow exponentially by 2026. As a result, agencies should take recruitment efforts up a notch in order to attract the best candidates amid an avalanche of similar job openings.
The number of mergers and acquisitions in the private duty industry hit record numbers in 2016 and 2017.
Prepare aides for the possibility that their clients might die, and ensure your agency uses compassion and empathy when communicating with aides after those clients pass away.


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