Two new contractors are conducting enrollment site visits to verify operational status this year, according to CMS.
 
This means that, for the next few weeks, several contractors are responsible for these visits.
 
The two new site verification service contractors conducting these visits are:
  • East: Arch Systems, LLC
  • West: Signature Consulting Group
Until Feb. 14, 2026, outgoing contractors may continue performing site visits, CMS notes. They include:
  • East: Palmetto GBA and its subcontractors:
    • Overland Solutions, Inc., an affiliate of EXL
    • Information Discovery Services
    • Compliance Review, Inc.
    • National Creditors Connection, Inc.
  • West: Deloitte Consulting, LLP and its subcontractors:
    • Nationwide Management Services, Inc.
    • CSI Companies, Inc.
    • Arthur Lawrence Management, LLC
    • Computer Evidence Specialists, LLC
Site visit inspectors carry a photo ID and CMS-issued letter of authorization that you may review but not retain or copy, according to CMS.